Refund Information
Columbus State University uses a third party provider, BankMobile Disbursements, a technology solution, powered by BMTX, Inc., to process student refunds. Students receive a refund selection kit via CSU email. This kit goes out when a student registers at CSU for the first time. For more information about BankMobile Disbursements, visit the BankMobile Disbursements website.
Please email our office at Bursar@columbusstate.edu if you have not received a refund selection kit via your CSU email.
To view our third-party servicer contract for refund management, see the CSU Client Contracts & Profile.
Important Dates for Student Refunds
Refunds will be processed within 14 days after aid is officially disbursed to the student's account.
Note: Your disbursed financial aid must be greater than tuition/fee charges for the semester in order to receive a credit balance refund. Further, financial aid only “authorizes” to your account prior to the start date of classes in a specific mini-session. Credit balances and refunds only generate based on actual fund disbursements after classes have started and attendance has been verified.
Financial aid may appear on your bill in "authorized" status. Aid is not officially disbursed until enrollment is verified. Please note that your aid is paid based on attending hours, so if you have a class that starts later in the semester, your aid will disburse 5 days after that start date.
If you have financial aid and it says “Authorized” next to the awards, this is an estimated amount based on your current enrollment. After the semester officially starts and attendance/enrollment is verified, any financial aid will move from an authorized status to a disbursed status on your CSU student account (the authorized notation will disappear). Once disbursed to your CSU student account, if you have a credit balance or overpayment, it will be disbursed (forwarded) to BankMobile Disbursements, a technology solution, powered by BMTX, Inc. within 14 days. When CSU’s portion of the refund process is complete and the funds are ready to be forwarded to BankMobile Disbursements, the credit balance will disappear from your CSU account. BankMobile Disbursements will disburse your refund to you via your chosen refund preference and will notify you via email. All other refunds (Non-Financial Aid) typically take between 2–4 weeks to process.
Columbus State University uses a third party provider, BankMobile Disbursements, a technology solution powered by BMTX, Inc., to process student refunds. Students receive a refund selection kit via CSU email. This kit goes out when a student registers at CSU for the first time. For more information about BankMobile Disbursements, visit the BankMobile Disbursements website.
Please email our office at Bursar@columbusstate.edu if you have not received a refund selection kit via your CSU email.
BMTX, Inc. will send an email to notify you that your refund was processed.
If you owe a past due balance to the University, your refund will be applied to that before a refund is issued. If your fees were paid using sponsored funds or paid by a third party such as VA benefits, the funds will be returned to the third party and not the student.
