March 23, 2020 - FAQs for Instructional Continuity - Columbus State University Skip to Main Content

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COVID-19 Response and Updates

March 23, 2020 - FAQs for Instructional Continuity

What are the Instructional Expectations for March 23-27 for Face to Face Courses Moving to an Online Format?

The week of March 23-27 is to be used for testing the online format. It is extremely important that all faculty reach out to the students in their courses on a regular basis. This week is for practice lessons and testing out the online format. COOL is available to assist any faculty members who may have difficulty with the online format. If a faculty member needs to check out a laptop, they may do so from COOL. Practice activities may include the following:

  • Having students submit something via CougarVIEW
  • Accessing materials and lectures, demonstrations, and instructional videos
  • Participating in a discussion board thread (post a response and interact with others), etc.
  • Testing out a synchronous meeting or a chat tools, such as Collaborate.
  • Creating practice videos of lectures, demonstrations and other instructional presentations using Camtasia and Kaltura.

What are the Instructional Expectations for Courses that Were Already in an Online Format for Spring 2020?

All courses that are currently online are proceeding as normal. During the week of March 23-27, these students will be back in their courses for instruction. Faculty teaching online courses or in the online programs will contact students through CougarVIEW to let them know that the courses are back in session.

Should Instructors Require Graded Work during March 23-27 for Those Courses that Were Face to Face and Are Now Online?

This week should not include any graded work for those courses that were face to face and are now moving to online. Faculty will need to reach out to students to engage them in the course. If there are questions on how to do that, please take a look at the Quick Start course posted by COOL in CougarVIEW, resources posted on the COOL website, or reach out to COOL. COOL has posted a wealth of resources that provide guidance and materials. Any technology questions or assistance outside of CougarVIEW may be sent to the UITS Help Desk at

Are Student Services Available?

Counseling, tutoring, accommodations, career services, and advising are all still available to students. The Student Health Center is open and is providing services to students. You may contact the Student Health Center at or 706.507.8620. The library will be available to faculty, staff, and students from 11:00 am -4:00pm starting March 23. Online library resources are available to faculty, staff and students 24/7.

Can Students Borrow a Laptop?

Students who need to check out a laptop may do so at the library between 11:00 am - 4:00 pm Monday through Friday. If these times do not work for the student, an appointment may be scheduled at another time.

Can Students and Faculty Access Free Internet and WiFi?

Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser. For more information, please visit

Two internet service providers -- Comcast and Spectrum -- are offering free internet service for a period of time. Comcast is offering Internet Essentials package for free for 60 days during the coronavirus outbreak. See
Charter Communication announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription. See

Can Students Access CougarVIEW from their phone?

There is a BrightSpace app that can be loaded onto a phone, and faculty and students may access CougarVIEW courses on the app. COOL will be able to assist in that area.

What if a Student Cannot Obtain a Laptop or Use a SmartPhone?

If there is no way of borrowing a computer or using the BrightSpace app, then this is the week to reach out to the students in this situation and see if we can mail materials or use some other fashion of getting assignments to and from them.

What are the Instructional Expectations for March 30 – May 9 for Face to Face Courses Moving to an Online Format?

All face to face courses should be ready for online instruction starting March 30. Regular communication between the faculty member and students is extremely important. Please use email, chat, video conferencing, etc for these interactions.

How Should I Handle Tests and Quizzes?

COOL has reviewed and tested Respondus Monitor. It is now up and ready for use. This is an AI-based proctoring service that works with the lock-down browser. This means that we have a no-cost proctoring option available for the rest of the semester. COOL will provide Respondus Monitor instructions and training. Most, if not all, testing centers are closed, so it would be very difficult for a student to have an in-person proctored exam. We cannot hold any exams on campus. Students with disabilities can usually be accommodated within CougarVIEW. If in doubt, instructors should contact the Center for Accommodation and Access or COOL for guidance on accommodations.

What Are the Guidelines for Final Exams?

Classes that have moved from face to face to online will end on May 9 with a modified finals schedule May 11-14. Grades will be due on May 18, 2020 at noon. Shorter term courses will be adjusted accordingly within this modified timeline. Due to the modification of the finals schedule, we will need to offer final exams in an asynchronous fashion during the May 11-14 time period. More detailed guidelines for Final Exams will be posted on March 25.

What Happens if I Need to Withdraw from a Course?

Due to the extenuating circumstances of this semester, withdrawals from courses after the withdrawal deadline will result in a grade of W instead of a WF. Students will not be able to withdraw from their coursework if they have an active financial or registration hold on their record.

What are the Instructional Expectations for Maymester and Summer 2020?

A determination has not been made yet for how we will proceed with Maymester and Summer 2020; however, it is important for us to plan ahead for the possibility of having to continue offering courses online. Registration for Summer/Fall 2020 begins on March 27, 2020. We want to provide as many courses as possible to assist students in progressing through their programs of study. We will be reviewing the course offerings and will possibly add additional courses for summer, if needed.

Virtual Advisor