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Coronavirus Disease 2019 (COVID-19)

Student Resources

Need help? Email the CSU HelpDesk at helpdesk@columbusstate.edu or call 706-507-8199.

Need a laptop? Check one out from the CSU library. Chat online with a librarian to chat and get help finding resources and receive support for assignments.

The counseling center is still available to students. Please call 706-507-8740. The counseling center is open for crisis phone calls Mon-Fri, 9:00 am - 5:00 pm. If you or your friends are in crisis after hours, please call 911 or 1-800-715-4225

The Center for Accommodation and Access is still available to students. You can reach CAA staff by email at caa@columbusstate.edu by phone at 706-507-8755

The Columbus State University Police Department is operating at normal capacity. In the event you need assistance, please call 706-507-8911.

The Academic Center for Tutoring is up and running! Students can make appointments online by visiting the ACT website.

For a list of services available to students, please see our "Services Available to CSU Students" page.


Resources & Information

Adjusting Your Study Habits During COVID-19

Closing of Uptown Location of Piedmont Urgent Care

CSU Food Pantry Requests

Georgia Public Libraries - Resources You Can Use Everywhere (Free Public WiFi)

Keep Learning USG

USG Learning Everywhere

USG Pass/Fail Announcement


Frequently Asked Questions

What should I do if I need assistance with my computer or connecting to CSU's services?

The CSU HelpDesk is open and available to assist students, as well as faculty and staff, with any technical questions or issues. The current hours are Monday - Friday from 8 a.m. to 5 p.m. for phone support, or 11 a.m. to 4 p.m. for in-person support. The CSU HelpDesk can be reached by email at helpdesk@columbusstate.edu or by phone at 706-507-8199.

We also have several resources available:

Is the Counseling Center open?

The Columbus State University Counseling Center is still open to serve the needs of registered CSU students. At this time, we are trying to limit the number of students who come onto campus. For students with appointments that have already been scheduled, we are arranging to speak with them via phone. New students or students who are needing to speak to a counselor should call the counseling center directly, and they will be able to speak to one of our therapists. Students who must meet face-to-face with a therapist will be able to do so, at least at this time. We are assessing the needs of each individual student and helping them determine how best we can help them. The Counseling Center is devoted to the mental health and welfare of each student and we will continue to make each of you a priority. For more info, visit https://counsel.columbusstate.edu/.

Right now it is very stressful and I'm anxious. What should I do?

If you are a student, during our business hours it's easy to give us a call at 706- 507-8740 and we'll talk. If it's after hours, this is the number to call: 1-800-715-4225. There's also a great link here with lots of things you can do to keep safe and okay while we are waiting for things to go back to normal: https://afsp.org/taking-care-of-your-mental-health-in-the-face-of-uncertainty/.

If you are faculty or staff, we have services available 24/7 through our Employee Assistance Program (EAP). Please contact our EAP partner, KEPRO at 1-844-243-4440.

What should I do if I need refills on my medications while we are asked to be off-campus?

If you are a student, call the Student Health Center at 706-507-8620 during regular business hours of 8-5 Monday-Thursday, 8-3 on Friday, and ask to speak with a nurse. Please have the name of the prescription and the phone number of your pharmacy. We will determine the steps that need to be taken.

I don't have access to the Internet. What should I do?

The COVID-19 virus is impacting Georgian’s ability to work, access healthcare, and receive education services. Because of the shift to telehealth with “virtual visits”, teleworking, and remote continuity of learning, and in partnership with Governor Brian Kemp and the state Coronavirus Task Force, the Georgia Department of Community Affairs has launched a webpage to provide information to Georgians and resources connect to high-speed internet.

Georgia Department of Community Affairs - Find Public Wifi

Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots, and then launch a browser. For more information, please visit https://kmph.com/news/local/comcast-offering-free-internet-to-help-with-coronavirus-impacts-03-15-2020

Two internet service providers -- Comcast and Spectrum -- are offering free internet service for a period of time. Comcast is offering Internet Essentials package for free for 60 days during the coronavirus outbreak. See https://www.wxyz.com/news/national/coronavirus/comcast-offering-internet-essentials-package-free-for-60-months-during-coronavirus-outbreak.

Charter Communication announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription. See https://www.spectrum.net/support/internet/coronavirus-covid-19-information-spectrum-customers.


Refund FAQs

When will I get my refund?

We intend to have refunds completed and sent to BankMobile by Friday, April 10.

How will I get my refund?

Columbus State University uses a third-party provider, BankMobile Disbursements, to process student refunds. Students receive a refund selection kit via CSU email. This kit goes out when a student registers at CSU for the first time. For more information about BankMobile, visit this link: http://bankmobiledisbursements.com/refundchoicessso/.

Please email bursar@ColumbusState.edu if you have not received a refund selection kit via your CSU email.

When will I know my refund was processed?

BankMobile will send an email to notify you that your refund was processed.

How much of my housing and meal plan will I get back, and how was this calculated?

Spring Semester was planned to last 130 days and would have ended on May 11. Instead, we ended residential operations on March 16, and operated for 74 days. Subsequently, we "lost" 56 days, which is 43% of the 130-day total. Therefore, we are refunding 43% of the cost of housing and for unlimited dining plans.

For all other meal plans, you will receive a refund for all unused meals and unused Cougar Cash.

I am not able to use the Rec Center or Parking Deck. Why are those fees not refunded?

The fees associated with the Rec Center and Parking Deck are used to make ongoing payments for the bonds used to finance the construction of these facilities. Those debt obligations are ongoing.

Why do I see only part of my credit right now?

While we are processing and posting credits to your account, you may notice in MyCSU that some credits appear on your account and others do not. We will continue to post credits and will issue your refund once all credits have been processed. We expect to issue refunds by April 10.

Will lab and course fees be refunded?

No. Refunds will not be issued for lab or course fees as these funds are necessary for the continuity of instruction in the online environment.

Why would I not receive a refund?

If you owe a past due balance to the University, your refund will be applied to that before a refund is issued. If your fees were paid using sponsored funds or paid by a third party such as VA benefits, the funds will be returned to the third party and not the student.

How much of my fees will I get back, and how is this calculated?

Most of our fees are charged on a “per semester” basis. Spring Semester was planned to last 130 days and would have ended on May 11. Instead, we ended residential operations on March 16, and operated for 74 days. Subsequently, we "lost" 56 days, which is 43% of the 130-day total. Therefore, we are providing pro-rated refunds of 43% for all or parts of certain fees.

Athletic Fee: $12.04
A portion of the Athletic Fee is eligible for refunding. Most of the fee is used to support fixed costs like student scholarships and coaches’ salaries and cannot be reduced. A total of 14% of the fee is eligible for refunds.

$200 fee X 14% = $28 prorated at 43% = $12.04

Activity Fee: $15.85
A portion of the Activity Fee is eligible for refunding. Some of the fee is being used to support online student activities – many of which are already under way. A total of 55% of the fee is eligible for refunds.

$67 fee X 55% = $36.85 prorated at 43% = $15.85

Campus Access Fee: $12.90
All of the Campus Access Fee is eligible for refunding.

$30 fee prorated at 43% = $12.90

International Support Fee: $6.02
All of the International Support Fee is eligible for refunding.

$14 fee prorated at 43% = $6.02

A few of our fees are charged once per year, rather than once per semester. We expected to have 357 days of coverage for these fees (Fall, Spring and Summer) with the period ending on August 3. Instead, we ended early on March 16, and operated for 217 days. We "lost" 140 days, which is 39% of the 357-day total. Therefore, we are providing prorated refunds of 39% for these types of fees.

Housing Activity Fee - $11.70
A portion of the Housing Activity Fee is eligible for refunding. Some of the fee is being used to support online student activities. A total of 60% of the fee is eligible for refunds.

$50 fee X 60% = $30 prorated at 39% = $11.70

Parking Decal Fee - $17.55
All of the Parking Decal Fee is eligible for refunding.

$45 fee prorated at 39% = $17.55

Graduation Fee - $60
This fee is charged on a one-time basis to graduating students and will be refunded at 100%.